This is an English translation provided for convenience. The contract and its terms are governed by Czech law; in case of any discrepancy, the Czech version prevails.
This complaints procedure has been prepared in accordance with Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended (together, the "Act"), and applies to goods for which the buyer asserts rights arising from defects during the liability period (a "complaint") and which the buyer (a consumer within the meaning of § 419 of Act No. 89/2012 Coll., as amended) purchased from the seller (David Šmídmajer, Mírová 1013, Prachatice, 38301, Czech Republic).
The seller is liable to a consumer buyer for the goods being free of defects on receipt, and remains liable for any defect that appears within two years of receipt (statutory liability for defects under § 2161 et seq. of Act No. 89/2012 Coll., the Civil Code). This is not a contractual quality guarantee beyond what the law requires, unless the seller expressly states otherwise on the tax document.
If the ordered goods show obvious defects (e.g. damaged transport packaging) already at the time of receipt, the buyer has the right to refuse to accept the goods. In such a case the goods will be sent back to the seller, who is obliged to put things right and re-send the goods to the buyer as soon as reasonably possible.
If a defect appears in the goods within the liability period during use, the buyer may make a complaint in accordance with the Act and this complaints procedure. The buyer is entitled to withdraw from the purchase contract in all cases provided for by law. Withdrawal takes effect on the day the seller accepts the goods for the complaint. Where the contract is withdrawn from, the contract is cancelled from the outset and both parties must return everything they received under it. The buyer must return to the seller everything received under the purchase contract; if this is no longer reasonably possible (e.g. the goods were destroyed or consumed in the meantime), the buyer must provide monetary compensation as the equivalent of what can no longer be returned. If the returned goods are only partially damaged, the seller may claim damages from the consumer and set them off against the purchase price to be refunded, in which case the seller only refunds the reduced amount.
Complaints are handled at the seller's office. Where the goods being complained about are sent to the seller, the complaint is considered received on the day the last part of the goods is received by the seller, and considered resolved on the day the resolved complaint is handed over to the carrier. In this case the buyer must also send all accessories together with the goods, prepare the goods for transport so they are not damaged in transit, and mark them appropriately (e.g. fragile). The buyer making the complaint is responsible for the goods reaching the seller safely during this transport. A complaint, including any repair, must be resolved without undue delay, no later than 30 days from the date the complaint was made, unless the seller and buyer agree on a longer period. After this period expires, the buyer is granted the same rights as if the defect were irreparable.
The buyer must collect the resolved complaint as soon as possible after being asked to by the seller, or agree on delivery terms with the seller. The seller will mark a complaint as unjustified if the defect was caused by improper or unprofessional handling, or by disproportionate use. Rights arising from liability for defects, for which the liability period applies, lapse if not asserted within that period.
David Šmídmajer, Mírová 1013, Prachatice, 38301, Czech Republic
or via Zásilkovna – Z-BOX – Husinecká 1190, Prachatice, 383 01, Czech Republic (id 31381)
This complaints procedure takes effect on 1 August 2026.
Operator: David Šmídmajer
registered address: Mírová 1013, Prachatice, 38301, Czech Republic
Company ID (IČO): 22171347
A sole trader operating under the Trade Licensing Act, not registered in the Commercial Register.
Email: shop@saltyroad.cz
Phone: +420 724 386 935
For the sale of goods via the online shop located at https://www.saltyroad.cz/en/shop
These are the binding terms of business of SaltyRoad.cz ("Salty Road"). These terms describe and govern the business relationship between the operator, David Šmídmajer, as supplier, and the customer/visitor (the "orderer") as buyer. These terms of business constitute a draft purchase contract, follow on from the price offer, and business transacted using means of distance communication is concluded in the Czech language, with this English text provided as a translation for convenience.
The list of goods shown on Salty Road is treated as a draft purchase contract (the "shop"). The shop shows the selling price including VAT. Shipping and packaging are not included in the price of the goods unless expressly stated otherwise for a specific item. Salty Road reserves the right to change catalogue prices; a price change without prior notice and the orderer's agreement is not possible on already-confirmed orders. Shipping and packaging — sent as a registered parcel. Shipping is charged to customers as standard. Every order placed on Salty Road that is charged shipping and packaging will have an amount added according to the current price list shown in the order, made up of a dispatch fee and a handling/packaging fee.
Payment is possible via QR code included in the order confirmation email. Customers pay for Salty Road goods by bank transfer. Payment must reach the supplier's account within 5 business days. If the order is not paid in time, it is automatically cancelled and the ordered goods are returned to the shop.
Salty Road makes every effort for a fast, smooth dispatch process. All Salty Road shop shipments, including correspondence, are sent as registered mail. The standard dispatch time is within 3 business days of order verification. The maximum dispatch time is within 7 business days. For orders that cannot be dispatched within the above period, the delivery date may be postponed, but only with the customer's consent. Failure to meet the dispatch deadline gives the customer the right to withdraw from the purchase contract and request a free cancellation of their order. This notice must be in writing and sent by email to shop@saltyroad.cz.
In accordance with § 1829 of Act No. 89/2012 Coll., the Civil Code, a buyer who is a consumer and concluded the contract via the online shop (i.e. using means of distance communication) has the right to withdraw from the purchase contract within 14 days of receiving the goods, without giving any reason. This right does not apply to legal entities or to individuals purchasing as part of their business activity.
It is sufficient to send the withdrawal notice on the last day of the period to meet the deadline. The notice can be sent by email to shop@saltyroad.cz or in writing to the address given in the Address for complaints section. The buyer should state the order number, variable symbol, and optionally a bank account number for the refund in the notice. The buyer may, but does not have to, use the model withdrawal form.
The buyer must send the goods back to the seller without undue delay, no later than 14 days after withdrawing from the contract, at their own expense. The goods should be returned undamaged, unused, and if possible in their original packaging.
The seller will refund the buyer without undue delay, no later than 14 days after withdrawal, all payments received under the contract (including the cost of the cheapest delivery method offered), using the same method the buyer used to pay, unless the parties agree otherwise. The seller is not obliged to refund the payment before the buyer has handed over the goods or proven that the goods have been sent back to the seller.
In accordance with § 1837, the right of withdrawal does not apply, among other things, to goods that were customized to the buyer's wishes or for their person (e.g. goods with an individual print made to order), or to sealed goods which are not suitable for return for health protection or hygiene reasons once the buyer has broken the seal.
As long as your order is unpaid, you can cancel it yourself at any time — the cancellation link is in your order confirmation email, or you can fill it in here (you'll need your order number and variable symbol). Cancelling the order releases the reserved stock back to the shop immediately.
Orders unpaid after 5 business days are also cancelled automatically, see the Payment terms and options section. Once an order has been paid, it can only be cancelled by exercising the right of withdrawal under the 14-day right of withdrawal section, or by agreement with the seller at shop@saltyroad.cz.
If a consumer dispute arises between the seller and a consumer buyer from the purchase contract that cannot be resolved by mutual agreement, the buyer may submit a proposal for out-of-court dispute resolution to the Czech Trade Inspection Authority (Česká obchodní inspekce, Central Inspectorate – ADR Department, Štěpánská 567/15, 120 00 Praha 2, Czech Republic, Company ID: 000 20 869), via the online form available at adr.coi.cz.